IBB Cancellation, Return and Refund Policy

Cancellation Policy

Customer can cancel the order within 1 hour after placing the order if he/she wish to.

How do I return an item purchased on IBB ?

Please place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.

  • Contact our customer support on +120 490 8232 or Whatsapp on +91 8700088498

The item you wish to return will be picked up from your doorstep.

Refund will be processed within 10 working days

Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.

 

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Defective/damaged products that are covered under the manufacturer’s warranty.
  • Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
  • Products with tampered or missing serial numbers.