IBB Cancellation, Return and Refund Policy
Customer can cancel the order within 1 hour after placing the order if he/she wish to.
How do I return an item purchased on IBB ?
Please place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.
- Contact our customer support on +120 490 8232 or Whatsapp on +91 8700088498
The item you wish to return will be picked up from your doorstep.
Refund will be processed within 10 working days
Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.
Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Defective/damaged products that are covered under the manufacturer’s warranty.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
- Products with tampered or missing serial numbers.