ibb safebuy-protected-mark

IBB is committed to ensuring that you have a seamless experience which is safe and risk free . To ensure the above principles are met every time you shop with us , IBB has created the SafeBuy Service .

What is SafeBuy ?

When ever you are shopping on the internet there are 3 possible riske which you may face

  • Did not receive the item
  • Item is different from the one shipped
  • Item received is damaged

Did not receive the item for which you have already paid !

If the item is not shipped by the Seller within 5 days of your ordering you can ask for a refund . Please go to our Customer Support and complete the process we will process the same immediately. We will also provide you with a Rs. 100 Discount coupon as a apology from IBB for this mistake .The coupon can be used next time you purchase another book at IBB.

Further If the seller hasn’t entered the shipping details within 4 days of item purchase, your money will be automatically refunded to your original mode of payment.

In case the seller has entered the shipping details, but you still haven’t received your item, even after 7 days of receiving the shipping details, Don’t worry, just let us know and we will refund the purchase amount, including shipping cost.

Item shipped is different from the one you ordered !!

Please recheck the item description on the website .If the book doesn’t match the description, just contact us  for a refund or replacement. As part of the process, we will ask you to ship the item back to the seller with the original packing and invoice.

In most cases, we arrange a pick up from you, else, you can courier it directly to the seller and we will cover the return shipping cost.

We will also provide you with a Rs. 150 Discount coupon as a apology from IBB for this mistake .The coupon can be used next time you purchase another book at IBB.

Item received is damaged !

Don’t get worried , you can reach out to us for a refund or replacement. As part of the process, we will ask you to ship the item back to the seller with the original packing and invoice.
In most cases, we arrange a pick up from you, else, you can courier it directly to the seller and we will cover the return shipping cost.

We will also provide you with a Rs. 200 Discount coupon as a apology from IBB for this mistake .The coupon can be used next time you purchase another book at IBB.