IBB Cancellation, Return and Refund Policy

Cancellation Policy

Customer can cancel the order within 1 hour after placing the order if he/she wish to.

How do I return an item purchased on IBB ?

Please place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.

  • Login to IBB
  • Create a Return Request
  • Go to ‘My Account’
  • Select respective order,
  • Click ‘Return’ to open the Return Request form
  • Select ‘Replacement’ or ‘Refund’
  • ‘Item to be Returned’ is picked up

The item you wish to return will be picked up from your doorstep.

Refund will be processed through NEFT within 10 working days

  • Replacement/Refund Initiated

Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.

Important:

Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
Hassle-free Returns:

At IBB we try our best to offer you a hassle-free returns experience.

  • Returns including all replacements/pickups are done free of cost.
  • In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
  • We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
  • In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
  • In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
  • Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.

Important

Returns are subject to the Seller’s return policy. Returns are covered by the 4 Day Replacement Guarantee unless stated by a seller on the product page.
(Products can be returned within 4 working days after the product is delivered)

Exceptions:

There are certain scenarios where it is difficult for us to support returns.

  • Return request is made outside the specified time frame.
  • Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
  • Defective/damaged products that are covered under the manufacturer’s warranty.
  • Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
  • Products with tampered or missing serial numbers.