IBB Cancellation, Return and Refund Policy
Customer can cancel the order within 1 hour after placing the order if he/she wish to.
How do I return an item purchased on IBB ?
Please place your return request online if you’ve received an item in a ‘Damaged’, ‘Defective’ or ‘Not as Described’ state.
- Login to IBB
- Create a Return Request
- Go to ‘My Account’
- Select respective order,
- Click ‘Return’ to open the Return Request form
- Select ‘Replacement’ or ‘Refund’
- ‘Item to be Returned’ is picked up
The item you wish to return will be picked up from your doorstep.
Refund will be processed through NEFT within 10 working days
- Replacement/Refund Initiated
Once the Seller receives the originally delivered item, a Replacement item is shipped or a full refund is issued.
Please ensure that the product is in unused and original condition. Include everything from the package you’ve received including price tags, labels, original packing, freebies and accessories.
At IBB we try our best to offer you a hassle-free returns experience.
- Returns including all replacements/pickups are done free of cost.
- In case of Refunds, the entire amount paid by you including shipping and gift wrapping charges are transferred to your account.
- We strive to ease the pickup process for you in case of returns. In most of the cases we deliver the replacement while we do the pickup.
- In a few other cases, we ensure that pickup is arranged at the earliest and we ship the replacement as soon as we receive the item from our courier partner.
- In the rare scenario where a pickup cannot be done in certain areas, you can ship the product through any other courier. You will be reimbursed the shipping charges against the original receipt.
- Replacement is subject to availability of stock with the Seller. In case a Replacement is not available, Seller will refund the amount for the same.
Returns are subject to the Seller’s return policy. Returns are covered by the 4 Day Replacement Guarantee unless stated by a seller on the product page.
(Products can be returned within 4 working days after the product is delivered)
There are certain scenarios where it is difficult for us to support returns.
- Return request is made outside the specified time frame.
- Anything missing from the package you’ve received including price tags, labels, original packing, freebies and accessories.
- Defective/damaged products that are covered under the manufacturer’s warranty.
- Product is damaged due to misuse or Incidental damage due to malfunctioning of product.
- Products with tampered or missing serial numbers.